Red Kite Creative

Self-Promotion and Marketing

Displaying Only the Best Reviews on Your Website? You May Want to Rethink That…

by Leave a Comment

If you’re like many (most?) small business owners, it’s a point of pride to show those 5-star Google reviews on your website. There are a number of WordPress plugins that will enable you to do this easily. But whether or not this is a good idea requires some thought…

Did you hear about the case the FTC (US Federal Trade Commission) brought against an online fashion shop called Fashion Nova in January 2022? It was the first case of its kind, alleging that the retailer was deceiving customers by only showing positive reviews on their site.

Fashion Nova settled the case for $4.2 million.

The FTC says it has sent warning letters to 10 companies that offer some type of review management/filtering services, so it is definitely cracking down on potential manipulation of online reviews.

What does this mean for you? It’s probably best practice to show all of your reviews on your site instead of filtering out the negative ones, if you’re going to display them at all.

And a negative review isn’t necessarily a bad thing – it gives you the ability to respond publicly to a problem and perhaps fix the situation for the customer. Sometimes this results in an edited and improved review. And at the very least, 56% of consumers say seeing a response from a business owner made them feel more positive about that business.

However, the plugins I’m familiar with that make it possible to filter out the negative reviews don’t seem to offer a way to show the business owner’s responses. That’s a big problem that I’m doing some research on now, if I find one that does show responses I’ll mention it in a future post.

Here are the guidelines from the FTC about displaying online reviews – see the section under Review Publication in particular.

Weekly Links Roundup – Product Descriptions, Button Design, Accessibility, Low-cost Marketing Ideas

by

The top website and online marketing links of the week.

Selling online? Check out this detailed post on how to write a good product description. A persuasive product description might be the very last chance you have to convince a potential customer to buy – just like high-quality photos are critical for ecommerce sites, so are well-written product descriptions.

Here’s an interesting post about button design that I found when working on a new theme this week. Have you ever thought about the differences between rounded vs. sharp-angled buttons – especially if you use a plugin for creating lots of different types of buttons? There’s more to it than you might think – the shape of a button can send a subtle message to your user. Learn how to have more control over your messaging.

While there are some plugins and overlays that claim to make websites ADA-accessible, think twice before relying on them. Lawsuits are being filed against some sites using these quick-fix tools. Learn why there is no silver bullet for making a website accessible.

Looking for low-cost marketing ideas for your business? Here are 14 small business marketing ideas you can execute online today.

Did you find this information useful? Please share with your friends and colleagues! And comment below with questions or observations.

Weekly Links Roundup – Podcasting Mics, WordPress Updates, Social Media Marketing

by

The top website and online marketing links of the week.

Thinking about starting a podcast? Or already doing one, but need to upgrade your gear? Here’s a review of the top 10 podcast microphones and some reasons to justify getting one!

Do you keep your WordPress website up to date? A recent study showed that only 36% of WordPress users have the latest version of the core software installed. That’s a big security problem. Did you know that the WordPress folks publish the details about the reasons for each update they publish in their changelog? That makes it easy for everyone (including hackers) to learn about the vulnerabilities in old versions of the software. Here’s an example of that from May 2019. So if you’re not up to date, hackers have a roadmap to exploiting your website.

(If you need help with updates (as well as backups, security, high-quality hosting and much more) sign up for one of our WordPress Care Plans and get 10% off any monthly plan when you sign up in March with coupon code O1485GNVFH.)

If you’re thinking about getting started with social media marketing, you may be feeling a bit overwhelmed. Where do you begin? That’s a great question and here’s a post that tries to answer it. Start with a clear goal (get people to see your products; share promotions; show how customers love your services) and then think about the content types you want to share. The social media platform(s) you choose to concentrate on must fit with your brand, what you want to publish, and what your customers are using. This is a great article for starting out!

Did you find this information useful? Please share with your friends and colleagues! And comment below with questions or observations.

Should You Use a Page Builder in Your WordPress Site?

by

I’m not a big fan of page builders – those tools that help you create just about any kind of layout you can dream up in WordPress – mostly due to the bad experiences of my few clients that once used them.

I’ve seen firsthand the huge mess of cruft (unnecessary code) left behind all over the site when someone decided to remove the page builder plugin; extracting the content is a painful, time-consuming job. I’ve seen clients frustrated by too many decisions. I’ve seen how they can slow a site to a standstill with the large amount of additional code they inject into pages and posts. And I’ve seen how they can destroy the consistency of a site’s look when a client’s team creates a different layout on every page.

I prefer creating the custom fields that support the content a client needs to display, making it super-easy for them to work with, rather than giving them a tool with 100 different layout options and wishing them luck.

However, not all page builders are the same. And now there’s Gutenberg, a page builder built right into WordPress. I’m overall neutral on Gutenberg, though I have used it from time to time for things I once needed a plugin to do quickly.

Here’s a recent article about page builders and (in the author’s opinion) why they may not always be a good choice. And for a more balanced view, here are the pros and cons on using page builders in WordPress. Read before you decide, because once you commit it may be hard to unwind it later.

Weekly Links Roundup – WordPress and SEO, Google or Facebook Ads, Blogging, Getting Testimonials

by

The top website and online marketing links of the week.

It’s true that WordPress is my favorite CMS (content management system). That doesn’t mean it’s the right CMS for every business. However, WordPress may be one of the best CMS platforms for SEO. Learn what makes WordPress so SEO-friendly and why it may be a good fit for your business if search engine optimization is important to you.

If you’re considering advertising your business on social media, you have some big questions to answer. One of them may be where to advertise. Are Google Ads or Facebook Ads better for your business? This is a big article with a lot of info and it may provide the answers you need to move forward with your ad buys.

Here is yet another ultimate guide to blogging, but this one from Yoast is an easy read. It covers everything from how to get started and what to write about to marketing and maintaining your blog.

Finally… I always encourage clients to collect and share customer testimonials on their websites. Whether they are within your site (my favorite plugin for managing them is Strong Testimonials) or on a third-party site like Google Reviews, it’s easy to display them on your site and gain the credibility and trust benefits. Learn how to get good testimonials from your customers.

Did you find this information useful? Please share with your friends and colleagues! And comment below with questions or observations.

Weekly Links Roundup – Great Photos, Free Stock Photos, CCPA Compliance

by

The top website and online marketing links of the week.

Are you a stickler for great imagery on your website to show off your products or services to the max? Or is it just one of those things that doesn’t get a lot of attention – you either have little imagery or use photos you took on your phone? Whichever camp you’re in, the quality of your site images says a lot about your business. Learn why having great images is so important to giving a professional impression to your customers and how high-quality photos improve your credibility.

To follow up, here’s a review of 10 sources for free stock photos that have pretty good variety in their collections.

By now, you’re likely very familiar with GDPR (the European regulations that improve consumer privacy and control over personal information). Now we have the CCPA, the California Consumer Protection Act. CCPA is similar to GDPR but compliance will require you make some additional changes in your website, especially if you have customers in CA.

Many smaller business will not be impacted because they don’t meet at least one of the thresholds, which are:

  • annual gross revenues of $25 million;
  • annually buy, sell, receive, or share for commercial purposes the personal information of 50,000 or more consumers, households, or devices; or
  • derive 50 percent or more of its annual revenues from selling consumers’ personal information.

However, it’s still a good idea to get familiar with the new regulations because we’ll likely see more of these in the future. Learn how to make your WordPress site comply with CCPA.

Did you find this information useful? Please share with your friends and colleagues! And comment below with questions or observations.