Privacy Policy

Last updated October 1, 2018.

Your privacy is very important to us. To help protect your privacy, we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used.

Your personal information is not required to visit our site. Any personal information collected is knowingly provided by you and only when requested or required, either in a contact form, newsletter signup form, or during the ordering process for one of our provided services.

The Information We Collect:

This notice applies to all information collected or submitted on our website. On some pages, you can make requests to our company. The personal information collected on these pages may include:

  • Name
  • Company name
  • Email address
  • Phone number
  • Mailing address
  • Administrator account login information

The Way We Use Information:

  • We collect and maintain personal data on active clients including name, address, phone, email, mailing address,  and website login details, for the purpose of billing, providing information, and providing support as needed for your website.
  • We collect and maintain the email address of users who sign up for our newsletter(s).
  • We use non-identifying and aggregate information collected from site traffic tools to better design our website using analytics tools. IP addresses are anonymized to remove personally identifiable information.
  • Our host server automatically collects access data for each site visit for its site logs. This may include the name of the website, files viewed, date and time of the visit, browser types and versions, operating system, and the IP address (a numeric address for your computer, assigned by your Internet service provider).This is not linked to any personal information, except to the extent necessary to prevent fraud or abuse.

Why We Need This Information:

We need personal information in order to respond to your requests for information, publish your comments (comments are not published anonymously), process your orders, contact you regarding support as part of your working relationship with us, contact you with information pertaining to your website, and to send you our newsletter.

The Way We Use Information:

We will always take reasonable steps to keep all personal data secure and inaccessible to unauthorized individuals.

Your information is maintained on a secure web server in a protected server facility. No credit card data is ever stored on our website.

Cookies

Cookies are small text files that reside on your computer, and the information they contain is set and accessed by the servers of the websites that you visit.

We use cookies to:

  • Help remember and process your orders.
  • Help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since every browser is different, look at your browser’s Help documents to learn the correct way to modify your cookies. But, if you turn cookies off, some of the features that make your site experience more efficient may not function properly.

Third Party Services

The content or services of third-party suppliers are incorporated into our site as part of the display, functionality, or user experience, such as fonts. The incorporation of third-party content is always subject to the third-party supplier being aware of your IP address; they cannot send content to your browser without an IP address. Your IP address is therefore required in order for the content to be shown or the service provided.

  • We share personal information to billing companies (Stripe) for processing transactions. Stripe is certified under the EU-US Privacy Shield. For more information: https://stripe.com/us/privacy.
  • We share personal information with newsletter services companies (Mailchimp) for the purpose of sending you the newsletter you request, which you can cancel at any time using the Unsubscribe link at the bottom of the emails. Mailchimp is certified under the EU-US Privacy Shield. For more information: https://mailchimp.com/legal/privacy/.
  • We share information with third-party Google Analytics servers. Analytics requires an IP address but these are anonymized and do not contain personal data. Google also uses cookies and the information generated by a cookie is sent and stored on Google servers usually in the USA. The information is used to analyze the user’s use of our site, compile reports on activities and analyze traffic patterns on our site. This website does not use Google Analytics’ demographic features. Google is certified under the EU-US Privacy Shield Agreement, thereby guaranteeing compliance with European data protection laws. For more information: https://www.google.com/intl/en/policies/privacy/.
  • We use external fonts from Google, Inc., (‘Google Fonts’). Google Fonts are incorporated when a Google server is accessed, usually in the USA. Google is certified under the EU-US Privacy Shield Agreement, thereby guaranteeing compliance with European data protection laws. For more information: https://www.google.com/intl/en/policies/privacy/.
  • We use Font Awesome fonts loaded from a CDN on the site. Font Awesome requires an IP address to be collected and stored at the CDN location and collects data about what icon files are downloaded and when. For more information: https://fontawesome.com/privacy.
  • Backups of the redkitecreative.com website are transmitted over an encrypted connection (via SSL) to private Amazon S3 storage with 256-bit encryption and stored for no more than 90 days. AWS is certified under the EU-US Privacy Shield. For more information: https://aws.amazon.com/compliance/data-privacy-faq/.

While we make every effort to preserve your privacy, personal information may be disclosed when required by law where we have a good-faith belief that such action is necessary to comply with a judicial proceeding, court order or legal process.

Your Rights

If your personally identifiable information changes (such as email or phone number), or if you no longer desire our services, please contact us to correct, update or delete your personal data. This can be done by contacting us.

We keep the data we need to do our work, and for tax purposes for at least 7 years after your last purchase.

Data Security

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online. The servers that store personally identifiable information are in a secure environment, in a locked facility with 24/7 monitoring in place.

Our order form asks customers to enter sensitive information (such as credit card numbers). That information is protected by 256-bit encryption via SSL (Secure Sockets Layer) (More information about how SSL works can be found here).

You provide login information to your site when working with us, as well as an FTP login so that we can access site settings and files as needed. Essential sensitive information such as FTP access and WordPress account logins are stored offline in an encrypted, password protected database.

Links

This website contains links to other sites. Please be aware that we are not responsible for the privacy practices of such other sites. If you have questions about their practices, please contact them directly.

Notification of Changes

We reserve the right to amend the privacy policy in order to bring it in line with changes in the legal situation or in the event of changes to the service or to data processing related to our services. If we change our privacy policy, we will post those changes to this privacy statement. Please check this page for updates regularly.

How To Contact Us

If you have other questions or concerns about these privacy policies, please contact us.